Find out what is holding them back
A short question can reveal a product difficulty, a shipping concern or an interest in something different. Follow-up questions take their previous answers into account.
The next purchase starts after the order
Give them a good reason to buy again.
Bitelio uses what each customer buys and tells you to offer useful help and a relevant next purchase. In your brand’s voice, within the limits you set.
Early access. New public Shopify installations are pending review. Request a demo
Illustrative example · A coffee store
First order: whole-bean coffee
Their answer
“I can’t quite get the coffee right”
Ask a little more before recommending.
A message from your store
Let’s find what works for you. What are you finding difficult?
- The taste
- The preparation
- Choosing the coffee
Product guidance and a follow-up
Uses approved product information. If the difficulty continues, the store steps in.
Understand the customer. Earn their next purchase.
Every answer shapes what comes next.
Help them resolve it
Product guidance, useful answers or help from the store when needed. The follow-up can continue even if the customer does not visit your website again.
Make buying again worthwhile
Replenish a favourite, find a useful complement or try an alternative. When an incentive helps, it must fit the customer and the limits you set.
You set the limits. Bitelio adapts the follow-up.
Prepare one programme for your store. Once activated, Bitelio adapts the questions and next step using each customer’s orders, answers and interactions.
Maximum discount
Set what you can offer while protecting your margin.
Eligible gifts
Choose which products can be offered as an incentive.
Shipping conditions
Define when free shipping is allowed and its minimum order value.
Budget and contact frequency
Set spending and contact limits for the programme.
Turn your catalogue into useful guidance.
Shopify supplies products and their available translations. AI can draft usage guidance, common questions and precautions, subject to your paid plan and allowance. You review the information you approve for customer follow-up.
Continue the conversation where the customer can respond.
The programme uses interaction signals to choose among the channels you have connected and the customer has permitted.
Your brand and sender
Guidance, surveys and recommendations from a verified sending domain.
Connect your store’s number
Use approved templates and the customer’s permission to continue the conversation.
Browser notifications
With browser permission
Requires a storefront integration and the customer’s subscription in a supported browser.
Your mobile app
Custom API integration
Your team connects the app and its notification system to show the next message.
Programme results
See who comes back and what that purchase contributes.
Track second purchases, time to the next order and incentive costs. A control-group comparison helps estimate Bitelio’s contribution beyond sales attributed to a message.
Customers who buy again
Time to the second purchase
Sales, costs and estimated contribution
Compare repeat purchases and contribution using your store’s data.
The next purchase can be different from the first.
The original order is your starting point. What the customer needs next helps determine what to recommend.
Replenish a favourite
For someone who has found what works and is ready to order again.
Complete the experience
An accessory or product that helps them enjoy what they already bought.
Find a better fit
Another product in your store that suits their preferences or budget.
Built for Shopify. APIs for other platforms.
Shopify
Manage the programme inside Shopify, with its products, orders and customers connected. Project plans and approved charges are managed in Shopify.
See Bitelio for ShopifyOther platforms · API
Your team connects contacts, events and workflows through the API. This is a custom integration; the adaptive Shopify programme is not automatically included for other platforms.
I use another platformFrequently asked questions
Do I need a separate workflow for every product?
No. Prepare one programme for the store and define the products, approved information, channels and limits it can use. Once activated, the next step adapts to each customer’s orders, answers and interactions.
Do I need discounts to encourage another purchase?
No. The customer may need an answer, help using the product or a better recommendation. You can allow discounts, gifts or free shipping and set their conditions and budget.
Does it only work through email?
The follow-up can use email, WhatsApp, browser notifications and an app connected through the API. Each channel needs configuration and the customer’s permission. A mobile app needs your team’s integration; browser notifications depend on browser support.
Do I need to leave my current email tool?
You can keep it, but decide which tool sends each message and coordinate exclusions. Workflows from another platform do not migrate automatically to Bitelio.
Can I install Bitelio in Shopify now?
New public installations are pending Shopify review. Request a demonstration and ask about early access at hello@bitelio.com. Programme availability and sending are enabled through a controlled rollout; an access request does not activate messages.
How will I know whether Bitelio adds sales?
Review repeat purchases, time between orders and costs. A control group lets you compare with customers who do not receive the programme and estimate its contribution when enough data is available. Attributed sales alone do not establish a sales increase.
Let’s explore what could bring your customers back.
See the Shopify journey and request a demonstration with your store in mind.
View plans and included allowances